If you have any inquiry, please don't hesitate to contact us. Contact: support@vonvatch.com or click here.
We will respond to your questions/inquiries within 48 hours.
Got a question?
We got you covered!
Here are FAQs regarding to orders, payments, shippings, returns & exchange, and duties & taxes.
Frequently Asked Questions
Orders & Payments
Unfortunately once your order is placed, we cannot cancel your order since we process and pack your order as soon as possible. Thus, you can contact us here as soon as possible when you want to cancel your order. If your order is not process, we will cancel your order.
Your order may have been cancelled for various of reasons. The most common reason is if the product that you ordered (or part of your order) is OUT OF STOCK. In this case, we will email you regarding the cancelled order. We will refund your money back to your bank account within 2-4 business days. Please be aware that your bank may take a a few extra days to process the payment, but in many cases it appears to be faster.
After you placed your order with VONVATCH, you will recieve the following email: Order Received → Order Shipped → Invoice
Please use our size chart and model description to help you choose the correct size. We provide accurate size chart for every products to ensure you receive what you order.
Shipping
We offer worldwide shipping.
Once the order is shipped, it will be delivered within 5-12 business days. All information regarding to shipping timeframe can be found here.
All information regarding to shipping cost can be found here.
Once your order has been place, it will go through our ordering process. For that reason, we cannot change or adjust your shipping address. We may be able to change your shipping address if your order has not pass a certain stage of our ordering process and you contact us as soon as possible.
If you missed your delivery, it will be store at your local post office.
Returns & Exchange
All information regarding to return conditions can be found here.
Returns are on your own expense. Please contact us if you want to return your order. You can choose your own carrier or we can provide a prepaid shipping label which the cost will be deducted from your total order.
Unfortunately we do not offer exchange. If you want to exchange, we would suggest you to place a new order and return the order that you don't want.
That is not the experience we want you to have.We would love to resolve this with you. Kindly take a photo of the damaged/faulty product or shipment to our support team. We will sort our the issue as soon as possible. Contact: support@vonvatch.com or click here.
Shipping cost is not refundable if you decide to return for any reason. The cost of shipping is refundable unless you received wrong or faulty products.
Once we receive your return back to our warehouse. We will inspect and process the refund within 10 business days.It can take up to 3 business days for the fund to reflect back to your account.
Duties & Taxes
All duties and taxes are fully covered—worldwide.
The price you see is the final price. No hidden costs, no checkout surprises.
